Terms and conditions

Please note that credit card payments for Zavod za šport RS Planica are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Terms and conditions of activities in Planica Nordic Centre

1. Our booking engine is powered by Trekksoft.com. Some banks in some countries will charge the account holder for money transferred to the account abroad. This is part of the regulations of the specific bank. Please check with your bank if you have to extra pay.

2. You can confirm your booking electronically on the web site www.nc-planica.si or in writing to info@nc-planica.si.

3. If your booking is successful, you will receive a voucher with a QR code and an invoice to your e-mail address. The voucher contains the date and hour of the execution of the selected programme.

4. The meeting point of all participants is 20 minutes before the scheduled time of your programme in the main (round) building of Planica Nordic Centre. Applies for activities: Zipline, Wind tunnel, Museum, Ski tunnel.

5. If participant/s is late, the operator does not guarantee to perform the program me that same day, if all subsequent scheduled terms in that day are full and the execution is impossible.

6. Before the start of the programme, participants/s must be acquainted with basic safety rules and terms of use.

7. Programme participant must also bring a valid invoice or a voucher with the QR code, which enables the organizer to verify the paid programme.

Participation in the programme is not allowed without appropriate confirmation.